Shipping Delivery
We are pleased to offer shipping of our wines to the following countries:
- Austria
- Germany
- Czech Republic
- Netherlands
For orders to other countries, please contact us in advance by email at wein@frischengruber.at – we will be happy to check the possibilities for delivery on an individual basis.
Shipping Service Provider
Our wines are carefully packaged and reliably shipped with DPD.
Shipping Costs
The shipping costs depend on the order quantity and the destination country:
| Bottles | Austria (€) | Germany (€) | Czech Republic (€) | Netherlands (€) |
|---|---|---|---|---|
| 3 | 7.00 | 11.00 | 15.00 | 15.00 |
| 6 | 8.00 | 14.00 | 17.00 | 17.00 |
| 12 | 10.00 | 16.00 | 19.00 | 19.00 |
| 18 | 18.00 | 30.00 | 35.00 | 35.00 |
| 24 | 20.00 | 32.00 | 35.00 | 35.00 |
| 30 | 28.00 | 44.00 | 52.00 | 52.00 |
| 36 | 30.00 | 48.00 | 57.00 | 57.00 |
Free shipping on orders over €120 (valid for AT). From €300 (valid for DE, CZ).
Shipping Process Delivery Time
After your order, our wines are usually ready for shipping within 1-2 business days.
All products available in the online shop are usually in stock and are promptly handed over to our logistics partners.
Orders are shipped from Monday to Friday (except Austrian public holidays) .
The delivery of goods takes place during the day between 08:00 and 17:00.
The delivery time is usually 3-7 business days after shipping. In exceptional cases, delivery may take up to 10 business days.
If there are delivery delays due to shortages, we will inform you about this in a separate email after your order.
Maximum Order Quantity
Please note: The maximum order quantity through our online shop is 48 bottles.
For larger orders, please contact us directly by email at wein@frischengruber.at – we will be happy to personally handle your request.
Returns and Refunds
You have the right to cancel your order within 14 days without giving any reason.
For a return, we ask you to select one of the following return reasons:
- Wrong product ordered
- Product arrived damaged
Please contact us before returning the product so that we can coordinate the process with you.
If you have any further questions about shipping or returns, we are always happy to help: wein@frischengruber.at